Opportunity: Customer Success Manager

Do you feel trapped inside a box on an org chart? Are you ready to free yourself of the constraints of the daily grind? Do you feel like you’re busy, but not learning and not making a meaningful difference?

At Exceleras, we consider ourselves to be a 16-year-old start-up company with the momentum of an established, growing organization and the thirst for innovation of a start-up. And, we’re looking for the right talent to help us build an even more exhilarating future.

We have an exciting opportunity available for an experienced customer success manager. The right key thought leader for this role will be focused on how we effectively train, onboard, activate and service users of our robust software platform.

As a member of our senior leadership team, this candidate will deliver deep industry experience and insights that will inform our product development roadmap and our sales and marketing strategies.

We’re looking for a voice of the customer who can identify opportunities for the company to provide additional value and services, ensuring customer feedback is heard and acted upon and promoting customer loyalty and retention.

The focus of this position is to make connections with people to educate and inspire them to achieve superior results. A poised, engaging and empathetic communications style based on natural warmth and enthusiasm is the key to successful performance in this role.

The work entails driving results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through others. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive training and communications processes.

Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to their work challenges and objectives is essential. The work requires a high-degree of “selling,” whether of ideas, procedures, products and services, or persuading others to let go of existing ways of working to embrace more effective and efficient solutions.

Located in Glencoe, Illinois, we were established in 2006. The founders applied over 20 years of national real estate experience to build a company that has become one of the industry’s premier servicing technology firms in the U.S. We view ourselves as a 16 year old start-up company with a record of being an innovative, invaluable solution by offering a system that is intuitive, flexible, and comprehensive.

Find all of the details on this opportunity here. If you’re inspired by the opportunity to build lasting relationships, a great customer experience and make a meaningful difference in taking an entrepreneurial oriented company to the next level, reach out today!