Blog

It’s been nearly 12 years since the foreclosure crisis rocked the industry and mortgage loan servicers found their portfolios filled with REO. Good software and large, institutional investors and hedge funds lessened the impact on our industry, but executives who lived through it will not soon forget it. It was a trial by fire for industry default servicing and REO…

Success, to a large degree, comes down to learning from our mistakes and from the good examples we find around us. The trick is finding good models to learn from. Southwest Airlines is a well-studied, often benchmarked organization. This is not surprising given that at one point, it delivered forty-four consecutive years of profitability, without ever facing a layoff. Unheard…